Privacy Policy

Information collected through this website

When you submit a reservation request, the website collects the name and email address you provide, along with your selected stay dates, room and guest counts, and any optional phone number or special request. The request is stored in the resort website for staff to review. It is not a confirmed booking until the resort approves it.

Contact form and resort-update requests are stored in the website with the details you submit, such as your name, email address, phone number and message. If email delivery is configured, a notification may also be sent to the resort team. A delivery failure does not remove a request already saved on the website.

To limit spam, the contact forms temporarily store a keyed hash of the visitor network address for rate limiting. The raw address is not included in the resort email notification. Hosting or server logs may process connection data under the hosting provider’s own policies, which are not specified here.

If you create an account, WordPress stores your account details and handles your sign-in credentials. Essential WordPress cookies may be used for sign-in and account features. The first-visit booking information notice stores your choice in this browser’s local storage.

Payments

This website does not currently process online card or PayPal payments. Do not submit card or bank details through the reservation or contact forms. Confirm payment arrangements directly with the resort.

Access and questions

Reservation details are available to authorized resort staff and to the guest through their account or private reservation link. For questions about information you submitted, contact the resort at losthorizonresort@gmail.com or +63 38 502 9099.

Information management review

The current website does not define a data-retention period or identify all hosting and email-delivery providers. Resort management should set those details and review this notice before using the site for live guest bookings. Server-side log retention is controlled by the hosting environment and should also be confirmed.